According to Becker’s Hospital CFO Report, “50 million people in the United States have a bad credit score because of medical debt. Half of them have an otherwise clean credit score and a median outstanding debt of $200.”
Essentially, what they mean by that is patients don’t have a problem with their ability to pay. Instead, the healthcare industry has made it hard for patients to pay. So how do you enhance your patient experience in order to shorten your days sales outstanding (DSO)?
First, customized and branded communication with your patients is a key part of the revenue cycle, especially if you want to see returns when they are due.
Second, as mobile usage continues to climb, having a way to pay statements from the palm of your hand and sending push notification reminders highly decreases your DSO.
Third, providing important updates on your company via mailing inserts, blog posts, and video marketing can further enhance patient’s perception of your organization.
Do you have all of these processes streamlined and automated in your organization? Do you have the manpower to create custom patient engagement inserts?
Join our Regional Sales Manager, Jaime Timmons, on February 26th at 2:00 pm EST and learn how providing customized statements and automation can enhance the patient experience.
How Customizing Statements Can Enhance The Patient Experience
Tuesday, February 26th
2:00 pm - 3:00 pm EST