In this day and age, effective customer communication is so much different than it used to be. In the past, you send one or two statements, and typically it would get paid. Today’s vast demographic of patients tells us we can not communicate with them all the same and expect to get paid.
Traditionally, you are printing and mailing statements. For those patients who respond best to this - are you customizing the messaging or adding letters to be very specific as to where their account stands and what next steps are expected?
Are you giving options for electronic delivery? According to an article from Time, Americans collectively check their smartphones eight billion times a day! How about online payment options? If people are so tech savvy today, online payment options with be a pretty great way to help capture your outstanding receivables.
Text messages, phone calls, emails...these are all the communication of today. No, not all of your patients are going to want this...but are you giving them the option? Are you sending statements and peppering in other touch points in order to really make it effective communication?
Join our Regional Sales Manager, Jaime Timmons, on February 20th at 2:00pm EST to take a dive into how you can customize your patient communication, increase revenue, and get timely payment.
How to Customize Your Patient Communication
Tuesday, February 20th
2:00pm – 3:00pm EST
(Convert to your time zone)
Now that October is over, the leaves have changed colors, they are falling off their branches, and the Daylight Saving time ends this Sunday, November 4th, we’ve began to feel different. As the seasons change, they put us in different mental states. Although Fall brings one of the most family-oriented holidays, Thanksgiving, it can also have a negative affect on our daily outlook.
After 20 years in the mail delivery business we often get asked, “What’s the difference between Certified and Registered mail services provided by the USPS?” As an owner of a small business or healthcare practice it’s critical to understand the different mailing services offered by the United States Postal Service.
For everyone’s convenience, our Patient Engagement Communication team has designed a FREE Flu Season Vaccination Information Brochure for the 2018 - 2019 season. Click the button below for more information.
At Etactics, we believe in providing transparency into our unique process of development that allows for us to establish best-in-class Revenue Cycle SaaS-based solutions. This belief system has lead to an unprecedented customer service experience within our vertical markets for almost 20 years. We’re excited to announce how we are taking the Etactics experience to the next level…
We will be attending the 2018 Ohio Association of Community Health Centers' Fall Operations Conference in Columbus, Ohio on September 27th and 28th this week!
The Fall Conference is OACHC’s second largest gathering of federally qualified community health center leaders in Ohio as they host over 200 community health center leaders. This two day event will be held at the new Marriott University Area in Columbus, Ohio. The Fall Operations Conference features two plenary sessions, educational breakout sessions, forums, and valuable networking time for healthcare industry leaders.
When the USPS officially declares that operations have been suspended and that deliveries and other services will be affected it could potentially have a huge negative impact on your organization. So how can your business prepare for USPS Service Disruptions?
K2 Compliance eliminates the challenges associated with managing an organization’s vendor relationships.
Each vendor has their own unique record within K2 Compliance. These vendor records contain detailed information such as address, website, industry, specific persons of contact, and other demographics. The versatility of the application allows these data points to vary based on client preference
K2 Compliance removes the restraints of static Word and PDF documents by storing Policies in a dynamic format that creates individual records for each significant component of a policy.
K2 Compliance employs a Business Process Optimization workflow module that applies organization defined processes to activity tickets. Ticket functionality changes depending on the task or scenario that the selected process addresses.
K2 Compliance is an innovative medium that has redefined the management of the risk assessment process. The application acts as a central hub to store, collect and analyze data relative to an organization’s security risks. Let’s take a quick look at the an asset-based risk assessment process managed through K2 Compliance starting with an organization’s hardware.