In this day and age, effective customer communication is so much different than it used to be. In the past, you send one or two statements, and typically it would get paid. Today’s vast demographic of patients tells us we can not communicate with them all the same and expect to get paid.
Traditionally, you are printing and mailing statements. For those patients who respond best to this - are you customizing the messaging or adding letters to be very specific as to where their account stands and what next steps are expected?
Are you giving options for electronic delivery? According to an article from Time, Americans collectively check their smartphones eight billion times a day! How about online payment options? If people are so tech savvy today, online payment options with be a pretty great way to help capture your outstanding receivables.
Text messages, phone calls, emails...these are all the communication of today. No, not all of your patients are going to want this...but are you giving them the option? Are you sending statements and peppering in other touch points in order to really make it effective communication?
Join our Regional Sales Manager, Jaime Timmons, on February 20th at 2:00pm EST to take a dive into how you can customize your patient communication, increase revenue, and get timely payment.
How to Customize Your Patient Communication
Tuesday, February 20th
2:00pm – 3:00pm EST
(Convert to your time zone)