Statements

The Patient-Friendly Billing initiative examined the issues involved in collecting and communicating billing information to patients and issued reports stating that patient bills should be:

• Clear
• Concise
• Correct
• Patient friendly

Etactics is committed to the goal of improving the healthcare system through Patient Friendly Billing. Our statement services are designed to be both patient friendly and effective. Design features such as our top-line summary and technical offerings such as our patient payment portal help:

• Reduce administrative costs
• Improve accounts receivable
• Increase collections

Our statements organize information according to how patients interact with it. The most important information is summarized in large font in the top-line summary: account number, amount due and due date. If your statement data does not contain a due date, we can calculate one based on whatever criteria you choose.

The detail area can be modified to eliminate codes and other information that might confuse patients. Other columns of data can be rearranged to increase clarity.