Cover Letters

The older your receivable gets the more difficult it becomes to collect. That makes it important to communicate as early as possible in the payment cycle. After a major episode of care such as a hospitalization, patients are inundated with bills. Payment is sometimes delayed because of confusion over whether the balance is patient or insurance responsibility.

The insertion of cover letters that help explain the statement, request additional information or demand payment makes dramatic improvements in patient payments. These letters are cost effective because they piggyback on the postage that is already being used to mail the statement.

• Accompany statement
• Piggy-back on postage
• Triggered by information in statement
• Custom designed
• Reduce phone calls
• Explain reason for bill
• Request correction of errors
• Demand payment
• Accelerate collections
• Confirm insurance information

After the business rules are established, the process of including the cover letters with the statement can be fully automated. It requires no staff time.

. . .it's all about getting paid!