Collection Interfaces: eCollect

Now through Etactics you can selectively designate which accounts you want to go to third party collections and/or Automated Phone Call Follow-up IVR. And it is fully integrated and online.

Third Party Collection Letters

Partnering with Greenflag Profit Recovery By Transworld, Etactics has developed an easy to use interface that quickly allows the submission of selected accounts over to a licensed third party collection agency. This seamless enhancement to your A/R collections allows for:

• Low fixed fees regardless of balance size and no initiation
  fees or start-up costs.
• A diplomatic collection approach preserving your valued
  patient relationships through a series of letters with a proven
  track record.
• Reduced write-offs, improved cash flow and no additional
  staffing and internal resource investment.
• Greenflag's more than 30 years of experience with medical
  practices and hospitals around the country are at your
  disposal.
• Payments come back directly to you.
• Historically proven collection rates of up to 35-50%.

Automated Phone Call Follow-up (IVR)

Collection calls, appointment reminders and other patient notification calls just got easier with Etactics' integrated automated phone call follow-up service utilizing interactive voice response technology. There is no special software or equipment to buy or install. This value-added service includes full customization and complete reporting to positively improve your A/R.

It features:

• Filters for who you want to have called back based
  on business rules and triggers.
• No additional staffing or resources necessary.
• Fee structure typically is on a per call basis and
  very affordable.
• Prompts for "call to action," confirmation or
  redirection to your office can be included.
• Complete call log reports include a record of
  calls placed and calls successfully delivered.